CUSTOMER SERVICE EXCELLENCE TRAINING

CUSTOMER SERVICE EXCELLENCE TRAINING
MANAGING CUSTOMERS ‘’TOUCH POINTS”

Overview
This course is full of best practice tips and techniques that will enable your organization to develop a customer-centric customer service process at every touchpoint.
Are you attracting customers or driving them away without knowing why? This course will help you identify the answers to both questions.

Who should attend?
If you are a customer service manager or in customer service processes then this course is for you.

It is a highly practical and interactive course designed to help you identify the customer touchpoints in your own organisation that aren’t working and can be improved. It will provide you with a ‘blueprint for success’ to take back to the workplace.

You will also take away a CD containing a best practice step-by-step guide for use with others to analyse and improve your current approach to the customer touchpoint management process.

Course objectives
By the end of this course you will be able to:
•Analyse your customer service process from end to end.
•Make a 360° map of your organisation’s touchpoints.
•Identify what processes and touchpoints can be improved to add value to your customers’ experience.
•Use a variety of techniques to develop a customer-focused culture.
•Use a proven best practice approach making change happen when managing customer complaints.
•Demonstrate effective listening techniques when on the telephone and when using email and social media

Venue: Southern Sun Mayfair, Nairobi
Dates: November 29-30th 2018
Investment: Ksh. 35,000 Excl. VAT

email to book your place: training@eaglehr.co.ke

Date

Nov 29 2018

Time

All of the day

Cost

35,000.00KES

Location

Nairobi
Nairobi , Kenya

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