Location: Kenya

Department: East Africa zone

Reporting to: Manager Customer Care, East Africa zone

Role: Service & Parts Operations 

Our Client, a leading company dealing with Automotive and Farm Equipment businesses in East Africa is looking for Customer Care Executive to assist distributors in managing Service and Parts Operations for a range of Automotive and Farm equipment products.


  • Diploma in Mechanical or Automobile (DME / DAE) Engineering
  • Experience: At least 2 years (DME or equivalent) experience in Service & Parts Operations in Automobile industry / Tractor industry/ Heavy commercial industry.
  • Experience in Service and  Parts Operations (Auto, Tractors, Generators, Trucks & Buses, Construction Equipment)

Scope of Work/Activities:

Assist Distributors in managing Service and Parts Operations for all range of machines products in East Africa zone

Job Specifications:

  • Assist / guide distributors in Service & Parts Operations
  • Implement policies and procedures in dealership network
  • Assist distributors in concern resolution
  • Ensure timely product feedback from dealers
  • Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.
  • Visit fleet operators along with Distributor to instill confidence in our products and services.
  • Implementing plans and schedules for maintenance operations and annual turn around with focus on optimum utilization of manpower and material.
  • Training to technicians (distributor and key account)
  • Managing the functions of troubleshooting and preventive/breakdown maintenance across the mechanical and electrical functions to reduce downtime to a minimum.
  • Arranging for procurement of spares with focus on improving storage conditions and minimizing expenses and wastage.
  • Monitoring launch tracker for arranging for all after sales operations.
  • Monitoring spare parts operations based on monthly Business reports, Claim Settlement, Wrong Spare Supply, retro completion.
  • Monitoring CaPs (Customer as Promoter Survey), DSS (Distributor Satisfaction Survey) for markets handled.
  • Monitoring vehicle off road at onsite locations, ensuring parts availability at estimated time, Ensuring Dealers Profitability by monitoring the Business viability.

Specific Experience:

  • Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes.
  • Experience in handling dealers and customers.
  • Sound technical knowledge with analytical skills
  • Experience in warranty system
  • Exposure to Parts inventory management
  • Business acumen

How to Apply:

If you meet the requirements as stipulated above, please email your application letter accompanied with a detailed CV clearly indicating your current position, current and expected remuneration to the following email address:   on or before close of business on Tuesday 13th  August 2019.

Eagle HR Consultants DO NOT CHARGE any interview fee(s) to any applicant.