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Meet the Standard.
Tell us the role you cannot fill or the HR function you cannot staff. We will tell you plainly whether we are the firm for it.
Contact
Tell us the role you cannot fill or the HR function you cannot staff. We will tell you plainly whether we are the firm for it.
Vacancy
Our client, Text Book Centre Limited, is 60 years old and aims to continue enriching people’s minds for another 60 years or more. The company will endure by reinventing itself and striving to satisfy and delight its customers and consumers while remaining true to its mission and values. As such, they are seeking a Branch Manager to oversee the operations of their retail stores. This role requires individuals with the capability to implement strategies and manage people to ensure revenue growth and business success.
Bachelor's degree in Business Administration, Marketing, or a related field
5+ years of experience in retail management, with at least 3 years of experience managing a cluster store.
Strong leadership and team management skills
Proven track record of achieving sales targets and profitability goals.
Excellent communication and interpersonal skills Strong analytical and problem-solving skills
Ability to work in a fast-paced environment and prioritize tasks.
Proficiency in computer skills, including Microsoft Office and retail management software.
Appreciation of Omnichannel Business models.
Ability to stand for long periods of time
1. Financial Performance
Driving set KPIs: Meet and exceed set targets including sales turnover, margin and productivity.
P&L management: Monitor branch expenses, manage labor costs, and ensure the branch operates within budget.
Trade marketing: Identify and execute opportunities to increase footfall and brand engagement within the branch catchment area.
2. Operational Excellence
Inventory Integrity: Lead regular cycle counts, stock takes, manage shrinkage; ensure optimal stock health and replenishment.
Shelf availability: Ensure 100% shelf availability through proper demand planning and store profiling.
SOP Compliance: Ensure all staff adhere to company policies and workways.
Merchandising: Maintain high visual standards to ensure the customer journey is intuitive and inviting.
3. Team Leadership & Development
Performance Management: Conduct required appraisals and provide real-time coaching to floor staff and supervisors.
Training: Onboard new hires on product knowledge and customer service excellence.
Culture: Foster a high-energy, professional environment that aligns with the brand’s values.
Team Management: Manage third party staff adequately and professionally.
Any other duties based on business needs as assigned by the business.